Nagging PC Issues are Bound to Bite the Dust – Read How?

It wasn’t one of those ordinary nights because at the back of my mind I knew the next morning held forth the promise of something truly extraordinary for me. And yes it was also a force egging me on to work tirelessly well in the wee hours of the night. I really had lost track of time for the presentation I was working on would very well end up deciding my foray further into the echelons of the top rung hierarchy. So, here I was just tapping away furiously at my laptop, scrambling to get my presentation in shape for the next day’s meeting with the Vice President of Ops.

Fight or Flight response dilemma always weighs heavy
I woke up the next morning all bright and shiny. High in spirits I was truly in a self congratulatory mood for I knew my immaculate presentation was bound to bring high laurels. But then somehow at this juncture curiosity ended up getting the better of me and I couldn’t refrain myself from taking one more look at my presentation.

All excited I took out my laptop and switched it on, the lit up screen, the flickering lights, and yes the Windows boot up tune never seemed so appealing. I waited with bated breath for the start icon to come up, and yes patience was running thin as I knew this was the last time I would view my presentation before the meeting. And from there on the wait somehow turned into an eternity till my worst fear the blue screen of death ended up making an undesirable appearance. My heart started racing and I knew the rescue act had to be carried out fast.

Online Tech Support Rocks
I frantically ended up calling my friend who told me to relax because he had also faced such a situation in the past. Not being much of a techie himself he found out that Googling for Online Tech Support instantly bailed him out of an impasse. One of those extraordinary situations where led to the discovery of PCCare247 - a premier online tech support provider specializing in helping hapless PC users round-the-clock. Home to some of the most proficient techies around in the tech support industry, the organization is renowned for helping PC users with popular software applications, removal of malware and subsequent support for MP3 players, digital cameras, PC Migration and OS migration. Portfolio of services available 24x7 and coming in good if a computer breaks during the weekend, in the middle of the night or even on a holiday.

Coming in good when it matters the most
The dreaded blue screen of death was staring me in the face and was acting as a constant reminder of an imminent career threatening failure awaiting me later in the day. A case wherein I was desperate to try the toll-free number for PCCare247 handed over to me by my friend. It was anything but my only hope. Scared I dialed the number all prepared for the worst. But to my surprise I ended up finding out the online tech support representative was very technically sound and had the technical skills to bail me out of my misery. All he ended up doing was taking control of my PC through a remote session. Working on the issue for the next good 30 minutes he brought back my laptop to life once again. And yes that too importantly with my presentation all safe and intact at the same time. Better still at the end of the only charging me a meager 99 dollars for the service provided.

An angel sent from above….
The incident has changed my life around big time. Not only did I realize the virtues of Online Tech Support but I also ended up realizing not all online ventures are frauds and tricksters. In every way considered to be popular perception among those who do not apprise of the online world and its ways. However, kudos to PCCare247 for holding out its own irrespective of all the darkness that lurks in the online world.

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The Art of Asking for Online PC Tech Support

The geeks would often end up wiggling wires and alter configuration settings rather than calling up those dreaded online PC tech support hotlines. But then again for ‘normies’ (the non-tech types) the same is not a viable option and somewhere down the line an occasional buzz to an online PC tech support is considered more or less of a necessary evil.

Finer nuances of seeking online tech support
Seeking online PC tech support becomes simple provided the caller is willing to learn the commonly used jargon and terminologies used by technicians at such centers. Making it a case in point where it would be worth sharing all those tips and tricks which can make any calling experience highly rewarding. Beginning with:

·Grasping the Lingo: For callers to get the most out of their call at an online PC tech support centre, it becomes an added advantage if they are versed with the lingo beforehand. A case where even a little bit of knowledge will go a long way towards enriching the overall experience.

·Sharing the details: Any knowledge, any details and any prior experience will go a long way towards providing a quick resolution to the scenario on hand. Further, any sort of documented experience will be beneficial in resolving the present situation more effectively and efficiently.

·‘Googling’ your way out: Google, the mother of all search engines is all pervasive in nature and contains information on pretty much everything and anything. So ‘googling’ can be the best way of unearthing an initial solution to any lingering issue.

·Consult the professionals: With premier companies such as PCCare247 willing to dole out online technical PC support solutions round-the-clock, it makes sense if one were to pay heed to expert advice of skilled professionals. Their high-end knowledge and expertise in dealing with working and operational capability of a PC can be anything but immensely useful.

Online PC Support has started making its presence felt in a big way. With companies such as PCCare247 willing to provide expert technical services round-the-clock, clients have started feeling that indeed their issues are going to be resolved on an ASAP basis anywhere and anytime.

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PCCare247: One-Stop destination for PC Support

PCCare247 in a short span of time has ended up setting standards in the online tech support industry which would be difficult to emulate. So, it was high time the premier entity let you also know about all such handy pointers which end up having a bearing on a superlative client experience. Thus, to start with

• Companies need to urgently identify the elements at play at lower strata of online sales funnel and their bearing on the overall business.
• Taking care and identifying reasons leading to poor navigation. By far as far as online businesses go this is considered as one of the most prominent reason leading to a poor client experience.
• Going easy on the notion that the most common methods used for understanding online customer experiences are the most effective ones.
• In spite of benefits of integrating online and offline client experiences, organizations still need to take the time out to find out the percentage of respondents who would deem the overall experience as excellent.
  
  PC Support

Indentifying common hurdles in way of Tech Support
Reducing client struggle is always at the top of the mind for a majority of online PC Support entities. Lending further support to the reasoning, organizations can indeed gain a lot by employing a disciplined approach in the removal of all obstacles coming in the way of client satisfaction. A case wherein PCCare247 in close consultation with its elite breed of techies found it worth the effort to identify all the impediments coming in the way of Online Tech Support. Starting with:

• Path Confusion: The first hurdle in the path of Online Tech Support, it often ends up leaving clients confused as to what path they need to take in order to accomplish the task.
• Information Confusion: On many occasions clients don’t end up understanding the information displayed on a page; then again be it a description of a product or a customer service FAQ.
• Process Hassles: If clients are really not sure whether they can complete a process such as applying for a loan or making a change to a setting, they are for given not going to finish the process at all.
• Content Blues: On many instances, clients require information scattered across the site, forcing them to hunt around for something they are really looking out for.
• System Follies: As and when any site goes down or returns an unexpected error message, clients are for sure going to be turned off with the entire experience.

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Avail Network Support on a round-the-clock basis with PCCare247

When it comes to networking terms such as Network Topology, Ethernet Network, Unshielded Twisted Pair are terms which can often leave the not so IT savvy PC users dazed and confused.

But then again as it goes, the aforementioned terms are just find the basic terms one would end up associating with networking. Considered only to be the basic elements of networking , now you can very go ahead and imagine what a tedious task it might end up to be if one were to somehow deal with the higher tasks of networking. A situation wherein amateur PC users might end up finding themselves at odds with network related issues, without much help at hand. A case in point where amidst all such adversities, network support might turn out to be more than handy.

Network support is a mere call away with PCCare247

High-end network support is an all pervasive solution to all types of issues related to a network and any associated peripherals. Available on a 24x7 basis all one needs to do; to be in an advantageous position is to avail the services of a premier PC support tech support entity. Willing to go out of its way such an organization not only offers instant solutions to any network issues on hand but at the same time advises and guides on how to avoid such issues or troubleshoot them more effectively in the near future.

Moreover, as it goes anything related to network support involves a lot of technical jargon. Thus, in a way making any issues associated with a network and networking quite tough to comprehend, confusing and perplexing for a not so tech savvy PC user or an individual short of technical acumen. Yet, at the same time it goes without saying a lot of common issues surrounding networking such as Booting or Image code loading problems, Desktop Network Interface problems, Routing problems, FDDI problems, Ethernet problems, Terminal Server problems, Token Ring Problems, Router password recovery problems, are terms which might very well leave one scratching hard for answers.

Last but not least, it is also worth taking into account no expert technician has the time to visit your place physically. One of those misconceived notions which many PC users tend to harbor about onsite PC support providers. Thus, at the end of the day turning a premier tech support provider such as PCCare247 into more of a necessity as far as network support would be concerned.

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PCCare247 Expands Its Operations with Its New State-Of-The-Art Tech Support Centre

October 24, 2011: In response to the ever increasing demand of PC users striving to get the best possible tech support, PCCare247, the premier tech support provider has yet again managed to deliver the goods. Striving hard to establish itself as a ‘numero uno’ entity in the arena of tech support, the company has decided to expand its present operations by moving into a larger setup capable of handling nearly 300-plus tech support executives on a round-the-clock basis.  

The move to the new space will further bolster the organization’s objective towards not only enhancing but for that matter streamlining the delivery of flawless tech support services.  Since, the company ever since its inception in 2009 has not only persevered to improve the quality of its services but has also strived hard to deliver a comprehensive portfolio of PC tech support services every PC user clamors for.

“We have recently hired numerous individuals who possess a wealth of experience in delivering tech support to PC users,” said chief executive officer of PCCare247. Moreover, “As our company continues to grow, the move to a larger space also goes on to provide the best opportunity for PCCare247 to grow as a cohesive and industry-leading provider of tech support solutions and services. Better still we are also dedicated towards imparting the best training skills which would not only enhance the abilities of our tech support executives but also enable the company to provide high-end services PC users so desperately seek in tough times.”

“Last but not the least, the move to the new office is certainly connected to the large volume of calls PCCare247 has been receiving in the current times and would certainly continue to do so in the near future. Yet, What’s more, at the same time we would also like our employees and clients to always have a feel of the professional style and abilities the company has come to be renowned for in such a short span of time”.

About PCCare247.com: A larger office space and expansion of operations certainly augurs well for a rapidly expanding tech support provider such as PCCare247. For the entity with a rapidly expanding clientele certainly needs to provide premier tech support services which one wouldn’t end up getting from any tech support provider out there. 

For further information please log on to PCCare247

Or alternatively, get in touch with the company at:
India
Office No. 3, 6^th Floor,
DLF Cyber City, Building No. 14B,
Gurgaon, Haryana - India
Phone: +91-124-4655200
Fax: +91-124-4655299
E-mail: contact@pccare247.com

USA
575, Lexington Avenue
4th Floor New York,
NY 10022
Phone: +1-888-291-2867
Fax: +1-516-908-4908
E-mail: contact@pccare247.com

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Computer support takes the road less travelled with PCCare247

The other day my desktop wasn’t working properly and I kept on trying the vendor’s helpline but I couldn’t manage to get through. Frustration was taking its toll on me and escalation through internet groups wasn’t helping things out either. And finally when things turned to despair, I set up myself for the long haul. Yes, it might sound weird but getting in touch with the CEO of the PC vendor was my only semblance of hope for salvaging the situation.

Well, now when I reflect back on the scenario, I would say it wasn’t all that farfetched, considering the fact that everything is deep entrenched into IT and one simply can’t do with service interruptions happening at all levels. Moreover, even the slightest of flaws plaguing computer support can end up turning out to be a matter of life or death.

PCCare247 acted as a second line of defense:
 
A good majority of vendors specializing in after sales computer support concentrate on first-call closure by using pre-planned scripts.  The ticket is then again passed on to the second or third line support if there is still no resolution in sight. But then again what if the server or data center doesn’t resolve the issue, the ticket is still open and the client has no answer whatsoever. Leading to a situation where I thanked my lucky stars that the issue on hand was escalated to a premier third party vendor such as PCCare247.   

Having best personnel on hand always helps:

The golden rule of high-end computer support demands the best technicians to be on hand as and when the situation demands it.  And as I also found out many tech companies such as PCCare247 were more than willing to provide direct lines for their own TOC (Technical Operations Centre). Staffed 24x7, the techies at the organization were more than happy to provide expert solutions round-the-clock. Once contacted, they responded immediately thus saving me from the hassle of going through a TAM (Technical Account Manager). Last but not the least, at PCCare247; the professionals were more than ready to do a “warm handoff” to the TOC. A situation wherein I observed the client waits on the phone until the vendor is available rather than making a client wait for a call back, essentially combining a number of facets which go a long way towards providing seamless customer service experience.

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Identity Theft

Five Simple Ways to Protect Yourself

Identity theft has been around forever. Even in ancient times, impersonators would pretend to be someone they were not – a prince, a long-lost heir to a great fortune, a merchant who had died at sea. The Internet has made the theft much easier. A hack here, a lost flash drive there, and tens of thousands of people can find themselves with false credit-card charges or drained bank accounts. In 2008 alone, 10 million Americans had their identity stolen. Here are five practical tips to keep your identity safe:

- Bob Lotich, ChristianPF.com

1. Make better passwords

We've been told to create better passwords for years, but many of us are still not following the advice. Check right now: Are you guilty of using the same password again and again, or a very simple password?

The first rule of passwords is not to use the same password over and over. You really do need at least a slightly different password for every account you have.

Second, don't use a password that anyone who knows you could easily guess. For example, if you love the Atlanta Braves baseball team, don't make your password “braves.” Don't use your own name, your children's names, or your pet's name – these passwords are very easy to guess. Some viruses are programmed to hack into systems by trying one by one all the most commonly used passwords. If you've ever used the password “admin,” or a first name, you'll understand why this method of hacking is still successful.

If you do want to use your favorite baseball team, your child's name, or your hero's name for your password, make it harder to guess. “Braves”, for example, could easily be turned into “br@v35.” Try replacing “a” with an @ sign, “e” with a 3, “s” with a 5, and so forth – whatever makes sense for you.

Then there's the problem of having multiple passwords. Instead of trying to remember thirty different passwords, create a core password, such as “br@v35,” then modify it slightly for each use in a way that you can remember. Your email password might be “ebr@v35,” where the “e” stands for “email.” If you bank with ABC Bank, your online banking password could be “ABCbr@v35." For someone trying to guess your password based on a few facts that they know about you, or for programs trying random words, your password will be very difficult to guess.

By using the method mentioned above, you can create a unique password for every account you have, yet you'll be able to remember each one without having to write it down.

2. Delete email containing passwords

You know how when you sign up for a new service, the company often emails you to say, “Your user ID is such-and-such, and your password is ABC”? Well, one way hackers learn our passwords is to hack our email account, then look around to find emails with passwords in them.

Don't ever email yourself your passwords. If you feel you won't be able to remember your user ID and password, write it down in a notebook you keep in a secure place, but delete the email with the information in it.

Additionally, if you get a randomly assigned password, change it right away to a variation of 

3. Do the same with PINs

Your PINs, just like your passwords, should be hard to guess. If you use some easy-to-guess number, an identity thief will surely thank you for making his or her job easier.

4. Protect the computer itself

With so many laptop computers being stolen, it's not just transactions online you need to worry about, it's your computer itself. Do you store sensitive information in your computer, such as a file with all your passwords in it? If you do, you need to password protect your computer and encrypt your files.

In Windows, encrypt a file by right-clicking on it and choosing “Properties”. Under the “General” tab, click “Advanced” at the bottom. Then click “Encrypt contents to secure data” and click “OK.”

5. Shred or burn sensitive documents

Some people still engage in the old-fashioned form of identity theft: dumpster diving. Sifting through your trash, they look for documents with identifying information in it – with a Social Security number here and a bank account number there, they can steal your identity. Prevent this from happening by shredding or burning any documents with personal information on it before you throw it away.

Source: www.csmonitor.com

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