New iPad Satisfaction at Record High

The new iPad has been immensely popular, with launch weekend sales over 3 million units. And, as it turns out, a record 98% of new iPad users are satisfied with the new iPad. A study by ChangeWave surveyed 200 new iPad users. Of those surveyed, 82% said they were "very satisfied" with the new iPad, while 16% said they were "somewhat satisfied". Only 2% of users said they were "somewhat unsatisfied" and no one said they were completely unsatisfied with the Apple's latest tablet. Not a single person has been completely unsatisfied with the device. Personally, my response would have been thrown into the "very satisfied" category, but only after they translated my response of "I f*%#^!% love this thing".

All those "issues" with heat or wifi? Looks like they weren't really issues at all. What a surprise.

via MacObserver

 

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iPhone Tops JD Power User Satisfaction Survey

Unsurprisingly, Apple has taken the top spot with their iPhone in J.D. Power and Associate's user satisfaction survey. In fact, it was the only brand that received 5 stars. In fact, their score was so high that it offset the average, as only one other company was above the industry average, HTC. Although, even HTC only scored 4 stars.

Apple has taken the top spot in every customer satisfaction survey for quite a few years now. It's no wonder why Apple is the most valuable company in the world. They make great products, and their customers are consistently the most satisfied customers. The customer support is amazing and their products are so great that users rarely need it. Besides, how else could you explain all the Apple centric blogs written by raving fans? Ahem.

via iMore

 

 

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iPhone 4S Has 96% Satisfaction Rate

The 'S' is for "Satisfied"

The iPhone 4S wasn't just the most popular iPhone ever, it also has the highest customer satisfaction level out of any iPhone. With 96% of iPhone 4S users satisfied with their iPhone 4S, it beats out the iPhone 4 by 3%.

Not only that, but a higher percentage of users said they were "very satisfied". The improved camera, data speeds, and processing speed of the iPhone 4S are probably the cause. I'm sure Siri also won over the hearts of many iPhone users. Also, the iPhone 4S has half the reported dropped calls of the iPhone 4, thanks to the new advanced antenna in the iPhone 4S. Only 2.5% of users reported a dropped call. With the iPhone improving by so much with each generation, it's only expected that iPhone users would like the newest model more than the last generation. 

Apple has the highest customer satisfaction in tech. With each device and OS being better than the last, and the best customer support around, it's no wonder why. Apple customer satisfaction blows Android manufacturers out of the water, just as it has with PC manufacturers. 

via CultOfMac

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iPhone Customer Loyalty Surpasses Competitors

According to Market research firm GfK, no other smartphone operating system commands the loyalty of iOS. This came from a survey of 4,500 people from all around the world. According to the study, 84% of current iPhone owners say that their next phone will be an iPhone. Only 60% of Android owners want an Android phone, and just 48% of Blackberry owners wish to continue with Blackberry.

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Apple #1 in Customer Satisfaction

Another day, another study putting Apple at the top for customer satisfaction. This one comes from the American Customer Satisfaction Index, and it's the 8th year in a row they've received the top spot.

Apple scored an 87 out of 100, the closest competitor scored 9 points less. For you students, that's an entire letter grade. The difference between having a fun weekend, and being grounded. Apple improved by one point since last year.
via theASCI and Apple

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